We use Australia Post Flat Rate postage to ship your surf accessories and smaller products either Express Post or Parcel Post from the Sunshine Coast. Qld (4557) across Australia direct to your nominated delivery address. Includes tracking.
Express Post delivery *estimates:
| Destination | Most arrive within | Some items may take |
|---|---|---|
| Queensland | 1 business days | 2 business days |
| Australian Capital Territory | 1 business day | 2 business days |
| New South Wales | 2 business days | 3 business days |
| Northern Territory | 3 business days | 5 business days |
| South Australia | 2 business days | 3 business days |
| Tasmania | 2 business days | 3 business days |
| Victoria | 2 business days | 3 business days |
| Western Australia | 3 business days | 4 business days |
Parcel Post delivery *estimates:
| Destination | Most arrive within | Some items may take |
|---|---|---|
| Queensland | 2 business days | 4 business days |
| Australian Capital Territory | 3 business days | 5 business days |
| New South Wales | 3 business days | 5 business days |
| Northern Territory | 8 business days | 13 business days |
| South Australia | 5 business days | 7 business days |
| Tasmania | 6 business days | 8 business days |
| Victoria | 4 business days | 6 business days |
| Western Australia | 7 business days | 11 business days |
(*These estimates are based on our recent delivery performance and do not take into account any current disruptions that may cause delay).
Shipping Cost:
Our Flat Rate Satchels are part of Australia Post’s If it packs It posts.
That means you can purchase products up to 5kg and are charged to their actual weight or cubic weight equivalent, whichever is greater. There are four If It Packs, It Posts sizes, each with its own flat rate.
| Weight tier | Parcel Post postage | Express Post postage |
|---|---|---|
| Up to 500g | $9.70 | $12.70 |
| 500g to 1kg | $13.25 | $16.75 |
| 1kg to 3kg | $16.65 | $20.65 |
| 3kg to 5kg | $20.05 | $27.05 |
TRACKING YOUR ORDER
HOW TO TRACK YOUR ORDER?
Once your item has been shipped you will be provided with a consignment or tracking number. To track your order; simply follow the link/s below and enter your unique consignment/tracking number.
Typically, Sunshine Coast Surf utilise Direct Freight Express for board deliveries and Australia Post for Accessory orders. However, some areas of Australia may utilise the additional courier services.
- Direct Freight Express Shipments: Click Here
- Australia Post Shipments: Click Here
- Pack & Send Shipments: Click Here
- Startrack Shipments: Click Here
- Hunter Express Shipments: Click Here
- Fastway Courirer Shipments: Click Here
- Courier Please Shipments: Click Here
WHAT HAPPENS ONCE I PLACE MY ORDER?
1) After Checkout
After your order has been placed in our checkout, our customer service team will allocate your order for dispatch and place you in the packing queue. This process typically takes around 24hrs (48hrs in peak season).
2) Picking and Packing
Once your order has been placed in the packing queue, the warehouse team will collect your order, securely pack and process your order items and have them ready for courier collection. Queue times typically have a 24 to 48hr turnaround time, 72hrs in peak season.
3) Consignment Tracking
Once your order has been collected from the warehouse and dropped of at the dispatch centre, the courier will issue a consignment and tracking number. This process typically occurs 12 to 24hrs after the order has been collected.
4) Accepting Delivery
Sunshine Coast Surf completes a thorough inspection of every product prior to dispatch to ensure each and every item leaves our warehouse in a saleable and suitable condition. However, please be aware that the delivery is completed by a third party and as such; we advise all customers to thoroughly inspect their goods for transit damage prior to signing and accepting delivery.
Please be aware that by signing for your delivery, you are stating that you are satisfied that your goods have arrived in working order. If you are unsure we suggest writing “STI” instead of your signature which stipulates you accept the deliver “Subject To Inspection” and therefore can still make a transit claim with the courier if required.
Surfboards – SUP – Bulky Items
We offer FREE LOCAL PICK UP from our warehouse on the Sunshine Coast or charge a small $50 fee for delivery within the Sunshine Coast region. For deliveries outside of the Sunshine Coast contact sales@sunshinecoast.surf or call +61 406 256 177 for freight costs to your delivery address.